Contact information

We’re here — thoughtfully.

If you have a question about sizing, your order, personalization, or anything else, we’re happy to help.

Because we’re a small, intentional brand, every message is read and responded to by a real person.

General Inquiries

Bashii Studio
Email: admin@bashii.com

We aim to respond within 1–2 business days.

You may find quick answers on our:

• Shipping page
• Returns & Refunds page
• Product size guides

If you’re unsure about fit or product details, please include:

• Your order number (if applicable)
• The product name
• Any sizing questions or measurements

The more details you share, the faster we can assist you.

For order-related questions, please contact us within:

• 7 days for damaged or incorrect items
• 14 days for return requests

Include your order number in the subject line when possible.

If your order includes a personalized piece, please double-check spelling and details before submitting your order.

Because personalized items are created specifically for you, they cannot be modified once production begins.

If you believe there has been an error, contact us as soon as possible and we will do our best to help.

We appreciate thoughtful communication and will always respond with the same care.

Bashii Studio
Designed in Canada